Privacy policy

Last updated: July 2025

This Privacy Policy explains how Buckner Brand Management (BBM), as the host of the Goodstart Parent Portal, collects, uses, and protects your personal information when you use this site. We are committed to complying with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

By using this site, you consent to the collection and use of your personal information as outlined in this policy.

1. What is Personal Information?

Personal information is any data that identifies you or can be used to identify you. This includes your name, email, address, phone number, and other contact details.

2. Information We Collect

We collect personal information directly from you when you:

Fill out forms (e.g., Contact Us).
Register for an account.
Interact with our customer service.

We also collect non-personal information (such as IP addresses and cookies) to monitor website usage and improve your experience. You can disable cookies in your browser, but this may limit some website features.

3. How We Use Your Information

We use your personal information to:

Respond to inquiries.
Process transactions.
Provide customer support.
Improve our services and website security.

We do not use your personal information for marketing without your consent. If you opt in, we may send you updates or promotions. You can unsubscribe at any time.

4. Disclosure of Your Information

We may share your personal information with:

Third-party service providers (e.g., payment processors, IT services).
Government agencies, if required by law.
Related entities within BBM.

We do not sell or rent your personal information to any third party.

5. Data Security

We take steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission is 100% secure. We encourage you to notify us of any inaccuracies in your personal information so we can correct them.

6. Access and Corrections

You have the right to access and correct any personal information we hold about you. To request this, please contact our Privacy Officer using the details below.

7. Resolving Privacy Concerns

If you have any concerns about how your personal information has been handled, please contact our Privacy Officer. We will work with you to resolve any issues.

8. Contact Information

Privacy Officer
Email: privacy@buckner.com.au
Address: Level 1/92 Merthyr Road, New Farm, QLD 4005

9. Related Policies

Please also refer to our Terms of Use, Shipping Policy, and Refund, Returns & Exchange Policy.